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At ELFO Subsea, quality and customer satisfaction are at the heart of everything we do. As part of our commitment to continuous improvement, we maintain our ISO 9001:2015 certification, ensuring we consistently meet the highest standards. This ongoing dedication reflects our continuous efforts to provide exceptional services to our customers in the subsea industry.
What Does ISO 9001 Certification Mean?
ISO 9001 is a globally recognized standard that sets out the criteria for a quality management system. It’s applicable to all types of organizations, whether you’re operating a hospital, manufacturing industry, or like us, providing specialized subsea solutions. This certification ensures that our business processes are streamlined, efficient, and, most importantly, focused on customer satisfaction.
At ELFO Subsea, we have always prioritized the importance of building trust with our customers, and ISO 9001 is a way to demonstrate our commitment to maintaining high standards. It helps us deliver consistent results and proves that we operate with a focus on quality, accountability, and continuous improvement.
Annual Follow-Up Audits and Recertification
ISO 9001 certification is renewed every three years, but in the years between major recertifications, we conduct annual follow-up audits. These audits review parts of the standard to ensure we are adhering to the required processes and continuously improving them. In March 2025, we successfully completed a follow-up audit with Nemko, our trusted certification body. Several aspects of our quality management system were assessed, including detailed evaluations of our operational processes to ensure compliance with the strict requirements of ISO 9001.
We are proud to share the statement from the lead auditor following the audit:
“The company appears well-organized and well-managed, with robust routines that ensure product quality and satisfied customers.”
The follow-up audit confirms that we are not only maintaining but continually improving our practices. Our systems for managing customer feedback, handling complaints, and ensuring customer satisfaction are just a few of the key areas that are continuously evaluated.
Why ISO Certification Matters to Our Customers
ISO 9001 is often a requirement for companies working with major players in the industry, and having this certification gives us an edge when it comes to gaining trust and working with prestigious clients. Large companies, including those in the oil and gas industry, often require ISO-certified suppliers, ensuring that their vendors meet the highest standards of service, reliability, and quality. By being ISO 9001 certified, we demonstrate that we meet these expectations, further enhancing our reputation in the market.
The Path Ahead
We are proud of our achievements and remain committed to upholding the values of the ISO 9001 standard in everything we do. As we look ahead, we will continue to work tirelessly to deliver high-quality solutions to our clients and strengthen the trust that has been placed in us.
A big thank you to our customers and partners for their continued support. The successful completion of this follow-up audit is a testament to our shared commitment to excellence, and we look forward to many more successful projects together.
