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At ELFO, we put our customers first. Since we began operations six years ago, we have consistently achieved outstanding customer satisfaction results, something we are incredibly proud of. We’ve never scored below an average of 4.93 and have often exceeded 5.5 on a scale from 1 to 6. These results are a testament to our dedication to listening to our customers and evolving to meet their needs.
From Feedback to Success: We Take Constructive Input Seriously
At ELFO, we take all feedback, whether positive or constructive, seriously. Every suggestion or critique is addressed through our deviation and improvement system. By systematically analyzing feedback, we identify trends and use them as a foundation for fact-based decisions that enhance our products and services.
“Listening to the Voice of the Customer is a fundamental principle in the ISO world and has become a personal motto for me,” says Ragnhild Aufles, Quality Manager at ELFO. “Feedback gives us something to strive for, and it’s exactly this that makes us proud of the results we achieve.
After every project, we send out a survey to our customers and are grateful for the time they take to share their experiences. This provides us with a solid foundation to improve and ensure we remain the best choice for our clients.
The Questions That Drive Quality and Improvement
Customer satisfaction is measured through a series of questions, including:
- How did you become aware of ELFO Subsea as a supplier?
- How satisfied are you with the service and support from ELFO Subsea AS?
- How satisfied are you with the technical support from ELFO Subsea AS?
- How satisfied are you with the product/service you received from ELFO Subsea AS?
- How satisfied are you with the documentation provided by ELFO Subsea AS?
- How satisfied are you with ELFO Subsea AS’s compliance with agreed delivery terms?
These responses help us identify our strengths and weaknesses, ensuring that we continue to deliver high-quality services in line with ISO 9001 standards.
Feedback from Our Customers
Our customers consistently highlight the flexibility, professionalism, and solution-oriented approach of our team. Here are some of the excellent reviews we’ve received:
- “Technical professionalism, solving technical and schedule challenges, and on-time delivery are key characteristics displayed by ELFO.”
- “Keep up the good work and such strong investment from the team.”
- “ELFO Subsea has the ability to turn around very quickly and also suggest better methods of terminations.”
- “All in all, very nice and engaged guys with very good expertise and provided excellent service.”
- “Very flexible with regards to starting time. Easy to get mobilized.”
- “ELFO has a pool of very competent people. They can also turn around very quickly.”
- “Generally very happy. Always solution-oriented and eager to please the customer.”
We see feedback as a gift, and it’s thanks to our customers that we can continue to improve. With consistently high averages over the years, including a top score of 5.73, we take pride in the work we do – while always striving to do even better.
Thank You to Our Customers – Here’s to More Exciting Collaborations Ahead!
By combining insights from customer satisfaction surveys with our industry expertise, we ensure a data-driven approach to continuous improvement. We are always pursuing smarter, more efficient solutions and are dedicated to delivering innovation for the subsea industry of tomorrow.
Thank you to our customers for being a vital part of this journey – we look forward to many more exciting collaborations in the future!
